Privacy Policy

Introduction

This Privacy Policy applies to the Peu Publishing website and to personal information collected through our online store, contact channels, newsletter subscriptions and other interactions with our business.

By using our website or providing personal information to us, you acknowledge that your information may be processed as described in this policy.

Information We Collect

The information we collect depends on how you interact with Peu Publishing. It may include:

• Your name and surname.
• Your email address.
• Your telephone or mobile number.
• Your billing and delivery address.
• Your order details and purchase history.
• Information you provide when making an enquiry or requesting customer support.
• Your newsletter and communication preferences.
• Technical information about your device, browser and use of our website.
• Information collected through cookies, analytics and similar technologies.

How We Collect Information

We may collect personal information when you:

• Place an order through our website.
• Create or use a customer account.
• Contact us by email, telephone or WhatsApp.
• Complete a website form.
• Subscribe to our mailing list.
• Participate in a promotion, survey or campaign.
• Browse or interact with our website.

We may also receive limited information from service providers who assist us with payments, deliveries, website management, analytics and marketing.

How We Use Your Information

We may use your personal information to:

• Process, confirm and fulfil your orders.
• Arrange delivery and communicate order updates.
• Respond to questions and enquiries.
• Provide customer service and support.
• Manage returns, replacements and order-related concerns.
• Maintain business, accounting and transaction records.
• Improve our products, website and customer experience.
• Protect our website and detect fraudulent or unlawful activity.
• Send marketing communications where you have subscribed or where otherwise permitted by law.
• Meet our legal, regulatory and contractual obligations.

We will only use personal information for a lawful and relevant business purpose.

Cookies and Website Analytics

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand how visitors use the website and improve its performance.

We may use website analytics and related tools to collect information such as:

• Pages visited.
• Time spent on the website.
• General device and browser information.
• The website or platform that referred you to our website.
• General location information derived from an internet connection.

You may control or disable certain cookies through your browser settings. Disabling essential cookies may affect how parts of the website function.

Email Marketing

Peu Publishing may use Mailchimp or another trusted email marketing platform to send newsletters, educational content, publication updates, offers and important brand announcements.

We will send direct marketing communications where you have subscribed, consented or where we are otherwise legally permitted to contact you.

You may unsubscribe at any time by selecting the unsubscribe link in one of our emails or by contacting us at info@peupublishing.co.za .

When Information May Be Shared

We do not sell or rent your personal information.

We may share limited personal information with trusted service providers where reasonably necessary to operate our business. These may include:

• Payment service providers.
• Courier and delivery companies.
• Website hosting and technical providers.
• Email marketing platforms.
• Analytics and website-performance providers.
• Professional advisers, accountants or legal representatives.
• Public authorities where disclosure is required by law.

Service providers should receive only the information reasonably necessary to perform their functions.

Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.

These measures may include secure website technology, controlled access to information, password protection, trusted service providers and appropriate administrative processes.

No method of internet transmission or electronic storage is completely secure. We therefore cannot guarantee absolute security, but we will take reasonable steps to safeguard the information under our control.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, maintain business and transaction records, resolve disputes and meet legal or regulatory obligations.

Information that is no longer required may be deleted, destroyed, de-identified or securely archived where appropriate.

Your Privacy Rights

Subject to applicable law, you may ask us to:

• Confirm whether we hold personal information about you.
• Provide access to certain personal information we hold about you.
• Correct or update inaccurate or incomplete information.
• Delete or destroy information where legally permitted.
• Object to certain processing of your personal information.
• Withdraw consent where processing is based on consent.
• Stop receiving direct marketing communications.

We may need to verify your identity before processing a privacy-related request. Certain information may need to be retained where required by law or for legitimate business purposes.

Children’s Personal Information

Peu Publishing creates educational products that may be used by children and young people. However, purchases and account-related transactions on this website should be completed by a parent, guardian, teacher or other authorised adult.

We do not knowingly collect personal information directly from children without appropriate consent or another lawful basis. A parent or guardian who believes that a child has provided personal information to us may contact us to request that it be reviewed or removed where appropriate.

Digital Publications and Snapplify

Peu Publishing’s digital publications are not sold directly through this website. They may be made available through Snapplify or another authorised third-party platform.

When you visit or purchase through a third-party platform, your information is processed according to that platform’s own privacy policy, terms and security practices. We encourage you to review those policies before creating an account or completing a transaction.

Links to Other Websites

Our website may contain links to third-party websites, social media platforms or digital services. We are not responsible for the privacy practices, security or content of websites that we do not control.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.

The updated version will be published on this page and the revision date will be amended accordingly.